Privacy Policy

We are delighted with your interest and your visit to our web site. We take the protection of your personal data seriously and we want you to feel safe and comfortable when you visit to our Internet pages.

Collecting and processing personal data

As a rule, you can visit our pages without us needing your personal data. We learn only your Internet service provider’s name, the web page from which you visit us, and our web pages that you visit. This information is analysed for statistical purposes, but the individual user remains anonymous. Personal data is collected and processed only if you place orders in our online shop, request information material or register for our Newsletter.

This web site uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “Cookies”, which are text files stored on your computer that allow us to analyse your use of the web site. As a rule, the information generated by the cookie about your use of this web site is sent to a Google server in the USA and stored there. However, if IP anonymising is activated on this web site, your IP address will be shortened beforehand by Google within European Union member states or in other contracting parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in USA and shortened there. Under a contract with this web site’s operator, Google will use this information to evaluate your usage of the web site, to compile reports about web site activities and to supply the web site operator with other services connected with web site use and Internet use. The IP address sent by your browser in the context of Google Analytics will not be combined with other data by Google. You can prevent cookies being saved by a corresponding setting of your browser’s software; however, we advise you that in this case you may be unable to use all the functions of this web site to their full extent. In addition, you can prevent Google collecting the data generated by the cookie and relating to your use of the web site (including your IP address), and the processing of this data by Google, by downloading and installing the browser plugin available at the following link [].

Use of Facebook social plugins

This web site uses what are known as Social Plugins of the Facebook social network operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). Plugins are identifiable by a Facebook logo or the additional phrase “Soziales Plug-in von Facebook” or “Facebook Social Plugin”. A summary of Facebook plugins and their appearance can be found here:

When you access one of our web site’s pages containing a plugin of this kind, your browser sets up a direct link to Facebook’s servers. The plugin’s content will be sent from Facebook directly to your browser, which will integrate it into the web page.

By integrating the plugin, Facebook is informed that your browser has accessed the corresponding page of our web site, even if you do not have a Facebook account or are not currently logged on to Facebook. Your browser will send this information (including your IP address) directly to a Facebook server in den USA, where it will be stored.

If you are logged on to Facebook, Facebook can directly relate your visit to our web site to your Facebook account. If you interact with the plugins, e.g. by pressing the “Like” button or making a comment, the corresponding information will also be sent directly to a Facebook server and stored there. The information will also be published on Facebook and notified to your Facebook friends. Facebook can use this information for advertising, market research and the needs-based design of Facebook pages. Facebook will create usage, interests and relationship profiles for this purpose, e.g. to assess your use of our web site with regard to advertisements shown to you on Facebook, to inform other Facebook users about your activities on our web site, and to provide other services connected with the use of Facebook.

If you do not want Facebook to relate the data collected via our web site to your Facebook account, you must log off from Facebook before visiting our web site.

Please refer to Facebook’s data protection information regarding the purpose and extent of the data collection and the further processing and use of the data by Facebook, and your rights in this respect and setting options to protect your privacy:

Data protection declaration for the use of Hotjar

Through software on this web site, Hotjar, a web analysis service provided by Hotjar Ltd. (, Hotjar Ltd., 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe), collects and stores data from which usage profiles are creating using pseudonyms. The purpose of these usage profiles is to analyse visitor behaviour, and they are evaluated for the improvement and needs-based design of our offering. Cookies may be used for this purpose. These are small text files that are saved locally on the site visitor’s computer, thus allowing it to be recognised again when revisiting our web site. Pseudonymised usage profiles are not combined with personal data about the bearer of the pseudonym without the separately issued, explicit consent of the person concerned. You can prevent this data processing by Hotjar by deactivating the use of cookies in your web browser’s settings and deleting cookies that are already active. More information about data processing by Hotjar can be found at

Use and forwarding of personal data and earmarking

Personal data is collected only if you voluntarily communicate it to us in the context of your order for goods, or when opening a customer account or registering for our Newsletter.

We will use the data provided by you without your separate consent exclusively to fulfil and execute your order.

When the order has been completely executed and the full purchase price paid, your data will be barred from further use, and will be deleted after the expiry of the tax and commercial law storage periods unless you expressly agreed to the further use of your data.

Optionally, you may have given the following consent after your order: “I want to subscribe to the Newsletter, and to be reminded by Trusted Shops via E-mail of the opportunity to issue a customer rating. I can revoke my consent at any time.”

If you have given us your explicit consent mentioned above for this purpose, we will use your E-mail address for our own advertising and for Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany, to invite you to issue a customer review via the Trusted Shops customer review system about the purchased service. This consent can be revoked at any time with future effect (e.g. by E-mail to

We use technical and organisational precautions to secure our web site and other systems against the loss, destruction, access to, alteration of or distribution of your data by unauthorised persons. Despite regular checks, however, complete protection against all risks is impossible.

Use of cookies

To design our web site so it is attractive to visit, and to allow certain functions to be used, we use what are known as cookies on various pages. These are small text files that are saved on your terminal device. Some of the cookies we use are deleted again after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies stay on your terminal device and allow us or our partner companies to recognise your browser again when you next visit (persistent cookies).

You can set your browser in such a way that you are informed about the setting of cookies, and you can decide one at a time whether to accept them, or you can exclude the acceptance of cookies for specified cases or in general. The functionality of our web site may be restricted if you do not accept cookies.

E-mail advertising

As an option after your order, you may have given the following consent: “I want to subscribe to the Newsletter and to be reminded by Trusted Shops via E-mail of the opportunity to submit a customer assessment. I can withdraw my consent at any time.”

If you gave us your express permission to do this as stated above, we will use your E-mail address for our own advertising and for the invitation by Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, to issue through the Trusted Shops customer assessment system a customer assessment of the service you ordered. You can withdraw this consent at any time with effect for the future (e.g. by E-mail to

Right to information

In accordance with the German Federal Data Protection Act, you have a right to free-of-charge information about your stored data, and a right to the correction, blocking or deletion of this data if necessary.

We save the text of the contract and send you the order data and our General Terms and Conditions of Business (T&C) by E-mail. You can also inspect the T&C here at any time. You can view your previous orders in our customer log-in area.

Contact person for data protection

For questions relating to the collection, processing or use of your personal data, and for information and the correction, blocking or deletion of data, please contact:

MVG Mathé Schmierstofftechnik GmbH
Bärbel Müller
Spiekerhof 15
29614 Soltau, Germany

Tel.: +49 5191 / 160 04

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